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Common questions
A card scanned wrong, or wasn't found.
Fill the frame with the card, get even light on it, and avoid glare on holo surfaces — the card number in the bottom corner is what identifies it, so that corner needs to be readable. If a scan finds the wrong printing, the results screen lists close alternatives you can pick from instead.
Why does a card show no price?
Prices come from real recent sales. A card with no recent sales has nothing to price against, so Chase shows no figure rather than inventing one.
I forgot my password.
On the sign-in screen, tap Forgot your password? and a reset link is sent to your email address. Check spam if it hasn't arrived within a few minutes.
Where is my collection stored?
With your account, not on the phone, so signing in on another device brings it with you. A copy is kept on the device too so the app still works offline.
How many free scans do I get?
40. After that, Pro unlocks unlimited scanning, full price history and every portfolio.
How do I cancel my subscription?
Subscriptions are billed by Apple, so they are cancelled through Apple: Settings → your name → Subscriptions → Chase. Cancelling stops the next renewal; you keep Pro until the period you've paid for runs out.
I subscribed but Pro isn't showing.
Open Go Pro and tap Restore Purchases. That re-checks with Apple and reinstates an active subscription — useful after reinstalling or on a new phone.
How do I delete my account?
In the app, under Profile. It is immediate and permanent: the account and the whole collection go, with no recovery. Deleting the app on its own does not delete the account.
Privacy
What is collected and who receives it is set out in the privacy policy.